Monitoring software provides up to the minute information on the status of hardware and software. The system can monitor any network device relaying information on the state of any device. A few examples of the hundreds of metrics that can be monitored include backup, CPU, disk, memory, windows services, internet and even site to site VPN connectivity to name a few.

Remote support is provided via fast remote connection software with minimal end user input required.

Central email filtering service that has up to date spam and virus definitions keeping on top of global virus and spam trends as they happen.

Endpoint device antivirus and malware protection.

All ITC assets are recorded and updated as part the Command I.T. Services Managed IT Services.

All network information is recorded internally in standardised documentation.

Any changes to a Managed Services Customer Network must go through an approval process to ensure any network changes will not conflict with existing infrastructure and be in the customer’s best interests.